Add work assignment matching filters to a work queue to define the skill set for the queue, and for its users. All users in the work queue must have their skills updated each time a new filter is added to the queue. After you add the work assignment matching filter, the system prompts you to define the related skills for each processor in the queue.
When a skill is removed from the work queue, the system checks for the skill in existing tasks for this work queue, and removes them immediately.
To assign work assignment matching filters to a work queue:
Navigate to Administration > Work Queue Management > Work Queues , and select a work queue.
Right-click the queue, and select Properties or select View > Properties > Info to display the Work Queue Properties page.
Under Work Assignment Matching Filters, click Add.
Select the skills you are adding to work queue.
Click the add arrow to move the skills to the content selection area of the page.
Click OK.
The system prompts you to select the skills for each individual user in the queue.
Select the skills for each user, and click Next.
Note that skill profiles are not available for groups.
When you have selected the skills for each user, click Finish.
To remove work assignment matching filters from a work queue:
Navigate to the work queue, and select it.
Select View > Properties > Info.
In the Work Assignment Matching Filters table, select the filter that is related to the skills to be changed.
Click Remove.
Click OK.
When the system removes the matching filter from work queue, the corresponding skill values set up for users in the work queue are not automatically removed. The skill properties for the user remain until you remove them from the Processor Profile page for each processor.