Although most functions of work queues can be managed from within their individual components, you can use Work Queue Monitor as a dashboard to manage work queues from one location. Use Work Queue Monitor to view the assignment status of each task, the actual task count, and the policy task count, the priority of a task, and the highest priority of the policy, as well as how many active users are assigned to each queue. If a task count or a task priority exceeds the level specified in the policy, the system displays a caution icon in the row for that queue, and displays the item in the column that exceeds the policy in bold font.
Using the controls at the top of the page, you can select different views in the monitor, depending on your access, and privileges. You can also select which columns appear on the page, and in what order they appear by clicking the column setting icon, and making your selections.
You can view all work queues in the system that you have access to by selecting All Work Queues from the drop down list on the page. You can also filter to show only the work queues that you manage by selecting My Work Queues. The Show Descendents option enables you to see all work queues that are nested inside of the categories.
Use the My Categories link to configure which categories appear in drop-down box of the monitor screen. Only categories that you manage are available for selection.
To select a work queue category to monitor:
Navigate to Work Queue Monitor.
Click My Categories.
Select the categories to monitor. Click the add arrow to move the categories to the content selection area of the page.
Click OK.
To view the work queue task a single user or a group is working on:
Work queue managers, and administrators can view the inboxes of users or groups associated with their work queues.
Users with the queue_admin or queue_manager role can perform this procedure.
Open Work Queue Monitor.
You can also navigate to Administration > Work Queue Management , and select a work queue.
Click the queue’s number users link in the Active Users column.
Select the user or group.
Select Tools > Work Queue Management > Workload.
The system displays that user’s Inbox, and the tasks it contains.
To monitor and update active work queues:
Do one of these:
In the tree pane, click the Work Queue Monitor node.
Select Tools > Work Queue Management > Work Queue Monitor.
To view the tasks in the active queue, click either the queue name.
To view the users in the active queue, click the number users link (where number is the number of users).
To update queues, see the appropriate procedure.