Processors from various regions or business units of your organization may adhere to different work hours and schedules. To enable workflow timers to use actual working hours and holidays, you can create custom business calendars that reflect these different work schedules. All the timers using business days and business hours will use the business calendar associated with the process template.

Users with the required permission sets can create calendars based on regional work schedules, country-specific holidays, or other unique time constraints. A process designer can then use the Process Builder application to select a specific calendar for an entire process or for a specific activity. In this way, timers for a process are calculated based on actual work hours.

When you create a new calendar, you can select an existing calendar and use it as a basis for creating another calendar, making the necessary modifications to the new calendar. (The new calendar is effectively a copy of the base calendar. It does not inherit changes from the base calendar after creation.)

You can also create different time periods within a calendar for ease of administration. For example, you can create a calendar for the Western Region for the years 2008 through 2009. The calendar can have two different periods of time on the Periods tab—a time period within 2008 and a time period in 2009. Each period of time can be edited separately and can have its own starting and ending times, work days, and non-working days.

The following sections provide instructions: